w5555 Privacy Policy

1 Introduction

w5555 ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who access or use the w5555 platform at https://w5555.io (the "Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This policy covers all services offered through the Platform, including but not limited to sports betting, live casino games, slot games, financial wallet management, and customer support interactions. It applies equally to players accessing the Platform from all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the Platform and incorporated herein by reference.

2 Data Controller

For the purposes of applicable data protection law, w5555 is the data controller in respect of your personal data collected through the Platform. This means we determine the purposes for which, and the manner in which, your personal data is processed.

If you have any questions about this Privacy Policy or wish to exercise your data rights, you may contact our Data Protection team directly using the contact details set out in Section 16 of this policy. All formal data subject requests will be acknowledged within five working days and resolved within 30 calendar days.

3 Data We Collect

We collect and process the following categories of personal data in connection with your use of the w5555 Platform:

3.1 Identity Data

Full legal name, date of birth, gender, nationality, and government-issued identification number as submitted during account registration and KYC verification. This may include scanned or photographed copies of your National Identity Card (NID), passport, or driving licence.

3.2 Contact Data

Email address, mobile phone number, and residential address (including city, district, and postal code within Bangladesh).

3.3 Financial Data

Payment method details including bKash account numbers, Nagad account numbers, Rocket account numbers, Upay account references, bank account details (bank name, account holder name, account number), and Visa or Mastercard last-four digits where applicable. We do not store full card numbers on our servers; these are handled by our PCI-DSS compliant payment processors.

3.4 Transaction Data

Records of all deposits, withdrawals, bets placed, game sessions, wins, losses, bonus credits and redemptions, and all financial activity conducted through your Account. Transaction records include timestamps in Bangladesh Standard Time (BST, UTC+6).

3.5 Technical Data

IP address, browser type and version, operating system, device type and model, screen resolution, referring URL, session duration, pages viewed, and clickstream data collected automatically during your Platform sessions.

3.6 Profile Data

Your account username, password hash, account preferences, communication preferences, responsible gaming limit settings, self-exclusion status, and any preferences you configure within your Account dashboard.

3.7 Usage Data

Information about how you use the Platform, which games you play, which sports markets you bet on, frequency of sessions, average session length, and navigation patterns. This data is used in aggregate to improve Platform features and is not used to make automated decisions about you individually without your knowledge.

3.8 Communications Data

Records of all communications between you and w5555, including live chat transcripts, email correspondence, and support ticket history. These records are retained to ensure quality of service, to resolve disputes, and to maintain an audit trail as required by applicable compliance obligations.

4 How We Collect Your Data

We collect personal data through the following channels:

• Direct interactions: Data you provide when you register an Account, complete KYC verification, make a deposit or withdrawal, place a bet, contact our support team, or update your Account settings.
• Automated technologies: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and navigate the Platform.
• Third-party sources: Identity and fraud-screening data received from KYC verification partners, payment processors (including bKash, Nagad, and Rocket), and fraud prevention service providers. We may also receive limited data from game studio providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) relating to game session outcomes.
• Publicly available sources: In limited circumstances, we may cross-reference publicly available information to verify the accuracy of the data you have provided to us.

5 Purposes and Legal Basis for Processing

The table below summarises the key purposes for which we process your personal data and the legal basis relied upon for each purpose:

Where we rely on legitimate interests as our legal basis for processing, we have conducted a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request a copy of this assessment by contacting [email protected].

6 Sharing Your Personal Data

w5555 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

6.1 Service Providers and Processors

We share data with carefully selected third-party service providers who process data on our behalf under written data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to process your deposits and withdrawals.
• KYC and identity verification providers — to verify your identity and age as required by our compliance obligations.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, PG Soft, Habanero, and Play'n GO — to deliver game content and record session outcomes.
• Fraud prevention and risk management services — to protect the Platform against fraudulent activity.
• Cloud infrastructure and hosting providers — to store and process Platform data securely.
• Customer support platform providers — to manage live chat and email support interactions.
• Analytics services — to analyse Platform usage in aggregated, anonymised form.

6.2 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are required to do so by law, court order, or for the prevention, detection, or prosecution of criminal activity including fraud and money laundering.

6.3 Business Transfers

In the event that w5555 is involved in a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity. We will notify you of any such transfer and the privacy practices of the successor entity as soon as reasonably practicable.

6.4 With Your Consent

In circumstances not covered above, we will seek your explicit consent before sharing your personal data with any third party.

7 International Data Transfers

Some of our third-party service providers, including game studio providers and cloud infrastructure partners, may be located or operate servers outside Bangladesh. Where personal data is transferred to processors in other jurisdictions, we ensure that appropriate safeguards are in place, including contractual protections that require the recipient to handle your data to a standard equivalent to our own data protection obligations.

By using the w5555 Platform and submitting your personal data to us, you acknowledge that your data may be transferred to and processed in jurisdictions outside Bangladesh in accordance with the safeguards described in this section.

8 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The following retention periods apply:

• Account and transaction data: Retained for a minimum of five years from the date of account closure, in compliance with anti-money laundering and financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of the last transaction on the account.
• Customer support communications: Retained for three years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, after which your contact details are removed from marketing lists within 90 days.
• Technical and usage logs: Retained for 12 months on a rolling basis for security and fraud prevention purposes.
• Self-exclusion records: Retained permanently to prevent re-registration in contravention of an active self-exclusion.

When personal data is no longer required for any lawful purpose, we securely delete or anonymise it in accordance with our data disposal procedures.

9 Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. The w5555 Platform uses cookies and similar tracking technologies (including web beacons and local storage) to enable core Platform functionality, remember your preferences, and analyse how you use our services.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limit configurations. Disabling these may affect certain Platform features.
• Analytical Cookies: Collect anonymised data on how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the Platform experience for all users.
• Session Cookies: Temporary cookies deleted when you close your browser. Used to maintain your session state during a Platform visit.

9.3 Managing Cookies

You may configure your browser settings to refuse some or all cookies or to alert you when cookies are being set. However, disabling strictly necessary cookies will prevent you from logging into your Account and accessing Platform features. Instructions for managing cookies are available in your browser's help documentation.

10 Children's Privacy

The w5555 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you believe that a person under 21 has provided personal data to us without parental or guardian consent, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant data and close any associated Account.

w5555 employs age-verification measures during the registration and KYC process to prevent under-age access to the Platform. Any Account found to be registered by or on behalf of a person under 21 years of age will be closed immediately and all associated funds will be handled in accordance with our Terms & Conditions.

11 Your Data Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by w5555:

• Right of Access: You may request a copy of the personal data we hold about you, free of charge, once per calendar year. Additional requests may be subject to a reasonable administrative fee.
• Right to Rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you. Corrections to identity data may require re-submission of supporting KYC documentation.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we are required to retain certain data for a minimum of five years following account closure; erasure requests cannot override this legal retention requirement.
• Right to Restriction of Processing: You may ask us to suspend processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease marketing communications promptly upon receipt of a valid objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Request" and include sufficient information to verify your identity. We will respond within 30 calendar days of receiving a valid, complete request.

12 Security Measures

w5555 takes the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS 1.2 or higher encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest in our databases.
• Bcrypt hashing for all account passwords — we do not store plaintext passwords under any circumstances.
• Multi-factor authentication options available for Account login.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of Platform infrastructure.
• Dedicated fraud monitoring systems that flag unusual account activity in real time.
• Comprehensive staff training on data protection obligations and information security best practices.

Notwithstanding these measures, no method of data transmission or storage is entirely secure. w5555 cannot guarantee the absolute security of personal data transmitted to or from the Platform and accepts no liability for security breaches that are beyond our reasonable control. In the event of a data security incident that affects your personal data, we will notify you promptly in accordance with our incident response procedures.

13 Third-Party Links

The w5555 Platform does not contain links to third-party websites. All navigation links on the Platform point exclusively to internal pages within the w5555 domain. This Privacy Policy applies solely to data collected by w5555 through the Platform and does not extend to any third-party services or platforms accessed independently by you.

Game content provided by third-party studios (such as Pragmatic Play, Evolution Gaming, Spribe, and others) is delivered within the w5555 Platform environment. The privacy practices of these studios in relation to data processed by their game systems are governed by w5555's data processing agreements with those providers.

14 Marketing Communications

With your consent, w5555 may send you promotional communications by email or SMS regarding new games, special offers, tournament announcements, seasonal promotions (such as those tied to Eid, Pohela Boishakh, the BPL cricket season, or other relevant occasions), and platform updates.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email we send you.
• Updating your communication preferences in your Account dashboard.
• Sending a written opt-out request to [email protected] with the subject line "Marketing Opt-Out".

Opting out of marketing communications will not affect transactional or service notifications that are necessary for the operation of your Account, such as deposit confirmations, withdrawal processing updates, and KYC request notifications.

15 Policy Updates

w5555 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this policy, we will notify registered players by email to the address associated with their Account and by displaying a prominent notice on the Platform at least 7 days before the changes take effect.

The "Effective Date" at the top of this policy indicates when the current version came into force. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform after any policy update constitutes your acceptance of the revised Privacy Policy.

Previous versions of this Privacy Policy are available on request by contacting our support team at [email protected].

16 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which w5555 processes your personal data, please contact our Data Protection team using the following details:

• Email: [email protected] — Please use the subject line "Privacy Enquiry" or "Data Subject Request" as appropriate. Response time: within 12 hours for general enquiries; within 5 working days for formal data subject requests.
• Live Chat: Available 24 hours a day, 7 days a week from within your w5555 Account dashboard. Typical response time: under 2 minutes.

All support is provided in English. All response times are measured in Bangladesh Standard Time (BST, UTC+6). w5555 aims to resolve all privacy-related complaints and data subject requests within 30 calendar days. If you are not satisfied with our response, you may escalate your complaint in writing to [email protected] with the subject line "Privacy Escalation".